Getting started
Install the plugin, run the setup wizard and ship your first plan.
Support center
How can we help today?
Browse setup guides, plan documentation and answers to the most common questions — or open a ticket and an engineer will pick it up.
Browse by topic
Documentation categories
Plan configuration
Binary, matrix, unilevel and board — settings, examples and edge cases.
Commissions & payouts
Bonus rules, capping, payout scheduling and audit logs.
KYC & compliance
Document workflows, identity verification and region-specific rules.
Multi-currency & tax
FX rates, tax invoices and country-aware checkout.
Reporting & analytics
Member, leader and admin dashboards — the metrics that matter.
Members & ranks
Member dashboards, rank advancement and team management.
Developer guide
Hooks, REST API and how to extend WP MLM Soft with custom code.
Still need help?
Talk to a real engineer
No call centers, no scripted replies. The team that builds WP MLM Soft is the team that answers your ticket.
FAQ
Quick answers
How fast does support reply?
We reply to support tickets within 4 business hours on the Growth and Scale plans, and within 1 business day on the Starter plan. An engineer — not a generic queue — handles every ticket.
Can you help me migrate from another MLM platform?
Yes. We have built migration tooling for the most common MLM platforms. Open a support ticket with a description of your current setup and our team will run a discovery call within one business day.
Is there a knowledge base?
A full documentation site is in the works and will ship alongside the public release of the plugin. In the meantime, every customer gets a private documentation portal with step-by-step setup guides.
Do you offer training for our team?
We run a free 60-minute onboarding session with every new customer. Custom training packages are available for larger teams — get in touch via the contact form.
How do I report a security issue?
Please email security@wpmlmsoftware.com directly. We take security reports seriously and acknowledge every report within 24 hours.